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Technology Support

Through the support of our local capital/technology levy, ISD schools are equipped with the hardware and software necessary to provide equitable and safe digital resources for students. All students attending ISD middle and high schools will check out a laptop for the school year to use at school and at home.

PCMS STUDENT
LAPTOP SUPPORT
TECHNOLOGY CHART

  • SOMETHING IS WRONG WITH MY LAPTOP!
    • Can you TURN ON the laptop?
      • I CAN TURN ON my laptop.
        • Can you LOGIN to your laptop?
          • I CANNOT LOGIN to the laptop
            • TELL A TEACHER that your LOGIN ISN’T WORKING. SPECIFY WHAT LOGIN IS NOT WORKING. If you are not at school, send a Canvas message to your period 1 teacher to tell them.
          • I CAN LOGIN to the laptop.
            • I CANNOT get into CANVAS or MICROSOFT or CLASSLINK or something else for school.
              • TELL A TEACHER that your LOGIN ISN’T WORKING. SPECIFY WHAT LOGIN IS NOT WORKING. If you are not at school, send a Canvas message to your period 1 teacher to tell them.
            • My laptop is really SLOW.
              • Make sure you RESTART WEEKLY, and FULL SHUT DOWN DAILY.
            • I CANNOT get onto WIFI at SCHOOL.
              • RESTART
                • That did not work.
                  • TELL A TEACHER. If you are not at school, send a Canvas message to your period 1 teacher to tell them. Make sure to share that you went through the Technology Chart.
      • I CANNOT TURN ON my laptop
        • Plug it in to the charger. Let it charge for 30 minutes. Then try to turn it on again.
          • It still does not turn on. Find someone with the same charging cable. Try to charge with their cable.
            • That worked! TELL A TEACHER your CHARGING CABLE isn’t working.
            • That did not work.
              • TELL A TEACHER. If you are not at school, send a Canvas message to your period 1 teacher to tell them. Make sure to share that you went through the Technology Chart.
        • My laptop is PHYSICALLY BROKEN so it does not turn on.
          • TELL A TEACHER. If you are not at school, send a Canvas message to your period 1 teacher to tell them. Make sure to share that you went through the Technology Chart.
    • I LOST my laptop (or it was stolen). I don’t know where it is at all.
      • TELL A TEACHER. If you are not at school, send a Canvas message to your period 1 teacher to tell them. Make sure to share that you went through the Technology Chart.

Canvas for Parents